Building Wellbeing, Restoring Home

If you or someone you know is experiencing homelessness, learn more about how to access services.

Get Started

Caritas of Austin is relentlessly committed to our vision of making homelessness rare, brief, and nonrecurring in Greater Austin. If you are experiencing homelessness, the first step to accessing services is completing a Coordinated Entry survey. This tool is used by numerous community organizations and is our city’s most effective way to prioritize the most vulnerable people for housing services.

Notice: Due to the ongoing COVID-19 pandemic, all walk-in locations for Coordinated Entry are currently closed. Individuals may still complete an assessment by phone or online at

To complete the Coordinated Entry, please contact ONE of the following agencies

Goodwill of Central Texas

1015 Norwood Park Blvd.

Austin, TX 78753


Monday - Thursday: 9am - 4pm

Get Directions

The Southeast Health and Wellness Clinic

2901 Montopolis Drive

Austin, TX 78741


Monday - Friday: 9am - 4pm

Get Directions

If you can’t access the walk-in centers, please fill out this form.

For questions about Coordinated Entry or other community resources, please contact 2-1-1.

Completing a Coordinated Entry is not a guarantee of services; it’s just the first step. Agencies will contact you directly if and when they have openings to serve you. You do not need to contact Coordinated Entry staff again unless your contact information or housing situation has changed, or it has been longer than 6 months from your last assessment and a housing provider has not contacted you.

If you have questions about accessing specific programs or services at Caritas of Austin, please visit our Program Eligibility page.


Coordinated Entry FAQs

Completing Coordinated Entry can take 30-45 minutes. It is a 50-question survey to assess your current housing situation. It is helpful to have as much documentation as possible with you to reference when completing.

Completing Coordinated Entry is not a guarantee of services, but it is a critical first step. Together as a community, we are working diligently to end homelessness for as many people as possible, but resources are limited.

The goal of Coordinated Entry is to match a person’s situation and needs with the agency who has appropriate services and program openings for new enrollment.

Coordinated Entry is not a wait list, but a tool to continually prioritize the most vulnerable people for housing services. You will be contacted when there is an available program to provide housing services. You do not need to follow up unless there has been a change to your housing situation.

Community Resources During COVID-19

A CommUnity Care flyer with a hotline for individuals without insurance to call if they are experiencing fever, a cough and shortness of breath – see flyer for more details